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AV TECH Corp. and its affiliated companies (hereinafter referred to as “AVTECH”, “we/our/us”) are committed to protecting and respecting your privacy. We endeavor to comply with all applicable laws on privacy protection and personal information security. AVTECH Privacy Policy, together with any additional terms and conditions that contain supplementary information in connection with particular services you are using (hereinafter referred to as “Privacy Policy”), outline our privacy practices regarding the collection, use and safeguard of your personal information through AVTECH websites, devices, applications and any services, both online and offline we provide (hereinafter referred to as “SERVICE”), along with whom we may share or disclose the collected information. If you are a minor, you shall access or use the SERVICE only after your parents (or your guardian) read and agree our Privacy Policy.

The use, access or submission of personal information to the SERVICE by you, or if you are a minor, the submission of your personal information either by your parents (or your guardian) or by you with the permission of your parents (or guardian) to AVTECH will be deemed as your acceptance of the Privacy Policy.

 
   Information you provide to us

When you use our SERVICE, we may need to collect certain information from you when use or interact with our SERVICE (hereinafter referred to as “Information”); we may ask for the following information:

  • Your e-mail address and country/region
  • if you use your social media account to use our SERVICE, any publicly available information (including but not limited to your profile picture, gender, date of birth and language setting) associated to your social media account may also be collected by us.
  • Your name, mailing/shipping/billing address (including zip code), contact information, e-mail address, credit card number or other payment service information when you make a purchase of our devices, paid services or for certain customer service request.
  • Your name, mailing/shipping address (including zip code), contact information, e-mail, gender, date of birth and ID number when you enter our events or members.
 
   Other situation we will collect your information

AVTECH will collect your personal information also in the following situations and related business purposes updated by AVTECH

  • Request for Software Development Kits
  • Request for technical support
  • Sales inquiry
  • Send an e-mail to AVTECH
  • Participate in AVTECH head-hunting
  • Contact you for customer satisfaction survey
  • Related business purposes

EagleEyes app will access the following components or information of your mobile devices as below:

  • Phone status and UID
    We collect phone status and UID to analyze usage status, and improve our services.
  • Camera
    Camera is used for QR code scan.
  • Microphone
    Microphone is used when you use 2-way audio in EagleEyes app.
  • Location (approximate location based on Internet hot spot)
    We collect approximate location based on Internet address for data analysis and research to improve our service.
  • SD card
    Screenshot will be saved to your SD card.
  • Internet
    EagleEyes service require internet connection.
  • Prevent mobile phone from hibernating
    When viewing video streaming, this function will keep screen on.
  • Device Information
    AVTECH device information including MAC, device ID, IP address, device model, number of channels, and number of device push notifications (not content) will be collected when connecting to EagleEyes SERVICE.
 
   How AVTECH use information

We may use information we collect for the purposes below:

  • To assess and improve the SERVICE.
  • To obtain customer feedback and to analyze user experience for the purpose of development and evaluation of new services and devices.
  • To fulfill the sign-up process of AVTECH Websites or device registration.
  • To deliver and fulfill any requests made by you, including but not limited to, providing information and documentation regarding purchases such as delivering purchase invoices or proof of purchase; provide software updates and technical notices.
  • To process and fulfill any subscriptions you have signed up for.
  • To send you important notifications, such as communications about changes to our terms, conditions and policies. Because of the importance of the communications, you may not opt out of receiving these communications.
  • To verify your identity, deliver members entries and rewards, provide shuttle services and cover you with insurance if it is a necessity when you enter our events or contests.
  • To assist you on recording, analyzing, modifying and storing information including data about you.
  • To provide you with recommendation about services you may be interest in based on your use of our SERVICE.
  • To provide you with marketing communications and advertising that we believe may be of interest of you.
  • To respond to customer support requests, such as product repair requests and respond to your questions.
  • To provide you with our customer care and customer satisfaction survey for user experience analysis.
  • Any other purposes with your consent.
To whom AVTECH disclose your information
 
   Retention of information

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will also by your request to delete your Information collected by AVTECH, you may contact us via our Websites to process such request.

 
   How AVTECH use information

Your information will not be disclosed to any third parties without the following exceptions:

  • Your Consent
    We will only disclose or share your information to other third parties with your consent.
  • Business Partners
    We may disclose hashed and anonymized information to our business partners, for example, business partners who provide data analytics services or advertisings and marketing communications based on the hashed and anonymized information.
  • Service Providers
    We may disclose and share your information to our service providers that provide services for or on behalf of us, for instance, service providers assist us with sending marketing communications, providing customer support, delivering purchases and billing. These service providers shall only use your information in compliance with our instruction and with the scope of the purposes hereof; AVTECH ensures that all of our service providers strictly comply with the Privacy Policy.
  • For legal, protection, security purposes
    We may disclose or share your information with third parties for legal or security purposes:
    1. To the extent it is required by applicable laws or regulations or competent governmental or judicial authorities, necessary to establish or preserve a legal claim or defense, or necessary to prevent fraud or other illegal activities.
    2. To protect the rights, property or safety of AVTECH, our service providers, customers or the public, as required or permitted by law.
  • International transfers of your information
    You understand and consent to the transfer, storage, use or process of your information to AVTECH and any of its affiliated companies, service providers who may be located in a different country to you. All said transfer, storage, or process of your information, shall be subject to the Privacy Policy and applicable laws on privacy protection and personal information security.
 
   Third-party links in our SERVICE

Our SERVICE may contain links to third-party websites. Please be aware that AVTECH is not responsible for the security, the privacy practices and the materials of those third-party websites. We encourage you to be aware of when you leave our SERVICE, and to read the privacy statements of those third-party websites carefully. This Privacy Policy applies to SERVICE only.

 
   Security

We take precautions to protect your information against unauthorized access, alteration, disclosure or destruction. We conduct internal reviews of our information collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store your information. 

Transmission of information between different locations of AVTECH and its affiliated companies is performed through our secured wide area network. When you submit your information to us, your information is protected both online and offline.

However, AVTECH cannot guarantee perfect security on the internet. To protect your data from unauthorized access, we recommend that you:

  • To use alphanumerical passwords when signing up AVTECH’s SERVICE.
  • To change your passwords on a regular basis.
  • To keep your devices up to date by applying the latest available security updates for your software and use such tools as virus/spyware scanners.
 
   Manage Your Information

We want to help you keep your information accurate. You may view and change your information by logging in your account and editing your account information in AVTECH’s SERVICE. 

If you, or your parents (or guardian) have further inquiries about information AVTECH collect about you, such as access, correction, block or deletion your information, kindly contact us through our Websites.

Whenever you use our SERVICE, we strive to maintain the accuracy of your data and protect your information against any accidental or malicious destruction. We will accommodate your requests regarding your data; however, we may not be able to fulfill all your requests in the following circumstances:

  • As required or permitted under application laws;
  • For legitimate business purposes;
  • Unreasonably repetitive requests that require disproportionate technical efforts and resources, for example, developing a new system or fundamentally changing the current practices;
  • Potentially risks on the privacy of others;
 
   Minor’s Privacy

We do not knowingly collect information from a minor under the age of thirteen (13), or equivalent minimum age in the relevant jurisdiction, without parental consent. We encourage parents (or guardian) to take an active role in a minor’s online activities and interests while using our SERVICE. If you are a minor, please seek parental consent before your use of our SERVICE. You may submit your information with parental consent to us only. Your parents (or guardian) can revoke any consent previously given, request for access, correction, block or deletion of the information at all times.

 
   Sensitive Personal Information

AVTECH will never ask you to provide sensitive information such as information about your medical or health records, political or religious beliefs, criminal offences (alleged, or committed), criminal conviction background, sexual orientation, sexual history, behavior or genetic information. Please refrain from providing us with such information.

 
   Changes to AVTECH Privacy Policy

We may change the Privacy Policy from time to time, we highly recommend you periodically review the Privacy Policy posted on our Websites. By accessing or using our SERVICE after the Privacy Policy has been updated, AVTECH will deem that you consent to the Privacy Policy, including any updates. The most current version of the Privacy Policy will always be available on this page; a prominent notice such as email notification will be delivered to you about any significant changes. You can always check the “updated time” at the bottom for the most current version of Privacy Policy.

 
   Contacting Us

If you have any inquiries, questions, comments or complaints about the Privacy Policy, or if you believe that AVTECH did not comply with the Privacy Policy, please feel free to contact us.

AV TECH Corp. 
10F, E Building, NO.19-11, San Chung Rd., Nankang, Taipei City 115, TAIWAN, R.O.C.,
 
 
 
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